Consumers See Higher Incidence of Tech Support Issues With Smart Devices, Parks Reports
After a two-year decline in reports of smart home technical support issues, consumers in Q1 reported more technical problems with smart home systems and devices, Parks Associates blogged Wednesday: Networked cameras, smart water leak detectors and smart thermostats are categories…
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with increased support issues over the past six to 12 months. Also, 34 percent of smart door lock owners experienced issues when attempting to fix a problem, a 22 percent year-on-year jump, and 35 percent of smart video doorbell owners reported support problems.