Most Consumers Want Their ISPs to Provide Wi-Fi Equipment, Survey Finds
Seventy-eight percent of U.S. and U.K. consumers say they would prefer their ISPs to supply them with Wi-Fi gear, versus buying it themselves, in a survey commissioned by AirTies, which provides premium in-home wireless systems. Forty-three percent reported areas in…
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their households where internet service doesn’t work and 54 percent have called their ISP to complain about their home internet or Wi-Fi. The survey was based on 1,050 responses from consumers with multiple Wi-Fi users per home and was conducted by Qualtrics, said an AirTies news release. “Notably, 74 percent of respondents said they would consider upgrading to a faster tier of Internet service if they were ensured better speed and coverage in every room of their home or apartment; and 77 percent said they would be willing to pay an extra monthly fee for better Wi-Fi.”