Sorenson Asks FCC to Revise VTCSecure TRS Number Directory Access Waiver
Sorenson Communications asked the FCC to revise a waiver that gave VTCSecure, as a provider of direct video calling customer-support services, access to the telecom relay service numbering directory (see 1701190038). Three bureaus "failed to address a critical issue" raised…
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by video relay service providers: "if VTCSecure is permitted to place the same telephone number available to hearing users into the Directory, that will cause providers to route all deaf-initiated calls to that number via a point-to-point call and will prevent deaf consumers from placing a VRS [video relay service] call to that number," said a Sorenson petition for reconsideration posted Friday in docket 10-51. "Sorenson supports and recognizes the benefits of direct sign-language customer-support services, and has no objection to dedicated numbers for point-to-point calls. It simply believes that the Waiver Order will have the unintended negative consequence of limiting options for deaf consumers if VTCSecure places general customer service numbers into the Directory. Amending the order to require that direct sign-language customer-support numbers be separate and distinct from the number used by hearing users would ensure that deaf users have the choice of using VRS or making a point-to-point call."