Frontier Apologizes for Verizon Transition Troubles
Frontier Communications apologized for ongoing service issues in California after last month’s acquisition of more than 1 million Verizon wireline customers in California, Florida and Texas. The California Public Utilities Commission received 584 customer complaints from April 1 to April…
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29 about the Verizon/Frontier transition, a CPUC spokeswoman said. A California State Assembly chairman said Thursday his committee may hold hearings on the transition woes if problems continue (see 1605050062). Frontier is “continuing to resolve customer issues as they come to us,” a company spokesman said in an emailed statement Thursday evening. “With a transition of this size and geographic scale, there will be issues that need to be addressed and that’s what we’re focused on. Our operational command center for the transition process is monitoring the network 24/7, tracking every customer escalation, and we have nearly 1,000 highly trained and experienced technicians working extended hours and weekends in the field responding as quickly as possible to resolve every customer request as we receive them. At the same time, we’re operating and maintaining the network, taking care of the business-as-usual issues that occur, while working hard to address all customer questions and concerns as they are brought to our attention. We apologize for any inconvenience our customers are experiencing and we thank them for their patience.”