Verizon Defends Copper Condition Ahead of NY PSC Probe
Verizon looks forward to defending its copper before the New York Public Service Commission, a company spokesman said. The PSC launched an investigation this week of the quality of Verizon’s legacy copper services and the telco’s willingness to make upgrades…
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to copper in areas where it hasn’t rolled out fiber (see 1603230044). “We will work cooperatively with the Commission and its Staff in this proceeding and we look forward to the opportunity to demonstrate that we continue to provide excellent service to our customers in New York state,” the Verizon spokesman emailed Thursday. He said New York is highly competitive. The representative defended Verizon’s network spending: “We invest over a billion dollars annually in our home state of New York to deliver the best possible service to our customers, whether that’s over fiber or copper. In fact, despite the continued decline in landline phone customers, Verizon spends more, per copper-based phone line in New York today, than it has in any year dating back to 2008. We make these substantial investments because New Yorkers have more competitive choices than ever when it comes to their communications services.” The Communications Workers of America Wednesday called service quality problems in New York "fairly catastrophic."