FCC OK of Charter Deals Before CPUC Possible; Company Rolling Out UI, CEO Says
Federal regulatory approval of Charter/TWC/BHN coming before the California Public Utilities Commission decision expected by May 12 (see 1602120055) is "a possibility," Charter Communications CEO Tom Rutledge said Tuesday at a Morgan Stanley conference. The FCC's unofficial 180-day shot clock…
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for review of the Time Warner Cable and Bright House Networks deals was at 158 days Wednesday, with the agency "working ... to be consistent with their shot clock," Rutledge said. While upward of 95 percent of Charter video customers take an expanded video package, affordability "is a real issue," Rutledge said, saying video expenses are driven by programmers and programming bundles. He said optimally Charter would sell smaller, tailored programming packages but "I don't have the right to buy programming that way." Pricing is seeing "some moderation," Rutledge said, saying New Charter's bigger scale should help with video pricing. He said Charter's cloud-based Spectrum Guide user interface was rolled out in Missouri and Nevada, and is being introduced in other parts of the company's current footprint. He also said the company sees it as a means to increasing its customer base: "There's a tremendous amount of entertainment in that [video] package; it's hard to represent because of the user interfaces." Asked about future mergers and acquisitions opportunities for Charter, Rutledge said, "At the moment, M&A isn't really attractive to me. Just out of sheer exhaustion. But there's opportunity out there and we'll take advantage as those things come to us." In a separate presentation at the Morgan Stanley conference, Comcast CEO Brian Roberts said that the day after it called off its attempt to buy TWC, Comcast Cable CEO Neil Smit "said we're going to make customer service our best product." Referring to Smit's being a former Navy SEAL, Roberts said, "I thought to myself he's had some worse missions than a merger that failed. It is early innings but were seeing the beginning of a turnaround and results" with video customer growth in 2015 -- the first such growth in years. Roberts said he sees Comcast moving toward providing a variety of broadband-related services, such as remote diagnostics of connected devices in homes: "We are looking at smart Internet as an opportunity not any other company has -- even if all those aren't our devices." A Comcast goal this year is to move to a system where all customer transactions can be done on mobile devices, Roberts said.