Change To Win Files False Advertising Complaints Against T-Mobile
Change to Win is accusing T-Mobile of false advertising and "engaging in deceptive and unfair practices toward consumers," said complaints the organization was planning to file with the Consumer Financial Protection Bureau. Change to Win -- a labor federation with…
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5.5 million members -- is behind the "Calling Out T-Mobile" effort, which is working with a group of consumer, civil rights and labor organizations to push for reforms, the project’s website says. The complaint said T-Mobile’s no-contract advertising can mislead consumers and that the company’s “inadequate and opaque debt resolution and debt collection processes” exacerbate “misleading advertising” by placing into collections consumers who had no knowledge of inadequately disclosed termination fees. T-Mobile didn't officially comment, but CEO John Legere responded Tuesday to tweets about the accusations. USA Today reported that the New York Attorney General's Office opened an investigation into the complaints, which Legere said on Twitter are misleading. The New York AG didn't comment Tuesday.