Neiman Marcus CEO Apologizes for ‘Continuous’ Black Friday E-Commerce Outages
Neiman Marcus Group’s CEO apologized for the “continuous” e-commerce website outages the company had throughout the Thanksgiving weekend, starting with Black Friday. “No one wanted you to be able to shop on neimanmarcus.com more than we did,” CEO Karen Katz…
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emailed customers Wednesday: “We pride ourselves on delivering outstanding service to you, whether on our websites or in our stores.” As a make-good, Katz said, Neiman Marcus was offering $50 discounts off a $200 regular-price online purchase all day Wednesday.