New Complaint System Doesn't Equal Quicker Resolution, Says Fletcher Heald Blog
The FCC Enforcement Bureau's new system for online complaint submission is unlikely to lead to quicker complaint resolution, said Fletcher Heald's CommLawBlog in a post Tuesday. "Being able to determine that your complaint is somewhere in the process isn’t the…
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same as knowing when your complaint is going to be resolved," said the blog post. "With far fewer boots on the ground ... significantly longer resolution times can be expected," said the post. "Whether the new process will prove to be anything more than a cosmetic step that creates the illusion -- but not the reality -- of actual responsiveness remains to be seen."