FCC Can Do More To Inform Consumers About Broadband Performance, GAO Finds
The GAO recommended the FCC “take additional steps to evaluate its efforts to provide consumers with broadband performance information,” GAO said in a 42-page report released Friday. The FCC concurred. GAO recommendations suggested the agency should be “conducting or commissioning…
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research on the effectiveness of its efforts and making the results publicly available” and “establishing performance goals and measures that allow FCC to monitor and report on these efforts.” GAO directed the report to House Commerce Committee ranking member Frank Pallone, D-N.J., Communications Subcommittee ranking member Anna Eshoo, D-Calif., and Sen. Ed Markey, D-Mass. GAO found broadband performance information was limited for consumers despite many sources of information. “Currently, ISPs’ disclosures vary with respect to length, content, and where they are placed on ISPs’ websites,” GAO said. “In addition, according to public interest groups we spoke with, the complexity of this information and its lack of standardization across ISPs can make it difficult for consumers to find and use the information to compare broadband products and services.”