Charter Says It Restricted Only Modems That Inhibited Signal Delivery
Charter Communications "has never prevented customers from attaching their own modems to Charter's network," it said in an ex parte notice Feb. 26 in FCC docket 14-57. A Charter spokesman noted that Charter addressed Zoom Telephonics' issues in the ex…
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parte notice. Charter restricted subscribers from attaching customer-owned modems for more than two years with rules for certification of cable modems, Zoom said (see 1503100030). This statement is incorrect and based on an erroneous FAQ page on Charter's website and "was never Charter's policy," Charter said in the filing. Charter customers used third-party modems during this time, it said. Several third-party modems were "inhibiting signal delivery and preventing customers from obtaining advertised speeds," so Charter had a right to restrict the attachment of devices that could harm its network, it said. Charter's standards "are necessary to protect Charter's network and ensure a positive customer experience," it said.