Charter Restricts Customer-Owned Modems, Zoom Says
The FCC should ensure that Charter Communications’ customers are able to purchase and attach their own modems, Zoom Telephonics said in an ex parte notice posted Monday in docket 14-57 on Comcast's planned buy of Time Warner Cable and divestiture…
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of some assets to Charter. Charter restricted subscribers from attaching customer-owned modems for more than two years with “unclear and in some cases overreaching” rules for certification of cable modems, Zoom said. One modem, without Wi-Fi capability, passed Charter’s new certification process, it said. Zoom and other manufacturers should be able to supply modems to Charter customers, it said. Charter also doesn’t state the monthly charge for cable modems that it supplies to customers, Zoom said. The commission should make Charter state its unsubsidized price for leasing cable modems, it said.