Federal Agencies Making Headway on Mobile Access, GAO Finds
GAO found that federal agencies adjusted digital strategies as more consumers embraced mobile devices. “The Office of Management and Budget, in response to the milestones laid out in its Digital Government Strategy, created the Digital Services Advisory Group, which --…
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together with the General Services Administration‘s Office of Citizen Services and Innovative Technology -- has provided federal agencies with guidance, resources, and tools to enhance access to government services via mobile devices,” GAO said in the 44-page report released Monday. “Five of the six agencies GAO interviewed have taken steps to improve access to their websites via mobile devices. For example, in 2012, the Department of Transportation (DOT) redesigned its main website, www.dot.gov, to provide a platform for mobile access.” It cited data from the Pew Research Center about the growing trend toward mobile services. GAO described ongoing efforts at various agencies, with some changes yet to come. GAO examined the Interior and Transportation departments, Federal Emergency Management Agency, National Weather Service, Federal Maritime Commission and National Endowment for the Arts. “PDFs are difficult to download on a mobile device, in part because of the large amount of data they contain,” GAO said. “Some of these agencies are trying to reduce the number of data-intensive PDF files on their websites, but a number of these data-intensive PDFs are still present.”