Pocket Dialing 911 Remains Problem, O'Rielly Says
FCC Commissioner Mike O’Rielly offered more evidence of the problem of pocket dialing 911 from cellphones. O’Rielly said in a blog post that he recently received a letter from Kelly Dutra, director of the Washington County Consolidated Communications Agency in…
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Beaverton, Oregon. Dutra related that in the county, “butt-dialed” calls make up 30 percent of wireless 911 calls. Since 2005, that county had in place call taker systems that require emergency callers to speak or at least press a key, Dutra told O'Rielly. Even with the device, “15-20 percent of the calls that make it through the system are still butt dials with enough noise in the background for the system to treat it as an active call,” Dutra said.