Online retailers must ship purchases within 30 days...
Online retailers must ship purchases within 30 days or give customers a refund option, the FTC said in a final rule in Wednesday’s Federal Register (http://bit.ly/1Dkenml). “The Rule prohibits sellers from soliciting mail, Internet, or telephone order sales unless they…
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have a reasonable basis to expect that they can ship the ordered merchandise within the time stated on the solicitation or, if no time is stated, within 30 days,” the rule said. It said a seller must seek “the buyer’s consent to the delayed shipment when the seller learns that it cannot ship within the time stated or, if no time is stated, within 30 days.” Without consent, the seller must offer a refund, the FTC said. The updated rule is an amendment to the trade regulation that the agency said has been revised to be called the “Mail, Internet, or Telephone Order Merchandise” rule.