Congress must craft a National Consumer Protection Plan...
Congress must craft a National Consumer Protection Plan (NCPP) to keep pay-TV subscribers safe, TVFreedom said in a blog post Thursday. TVFreedom is a broadcaster coalition that has NAB as a member. “Legislation necessary to implement the NCPP should better…
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define the jurisdiction, roles and responsibilities of federal regulators, namely the Federal Communications Commission (FCC), that can aid consumers and address existing market failures in the video marketplace,” TVFreedom’s spokesman said in the blog post (http://bit.ly/1uKqGTe). “Today, government oversight of the cable and satellite TV industry is under the jurisdictions of states and local franchising authorities, which has resulted in significant variations in state-by-state government oversight.” The plan “should be guided under the principles that consumer satisfaction is top priority, and that consumers must be empowered with the tools necessary to address recurring billing errors, ’surprise’ charges and inferior service quality,” TVFreedom said. It cited Sen. Claire McCaskill, D-Mo., as a champion in this arena and her desire to hold a Consumer Protection Subcommittee hearing on pay-TV industry billing practices before the end of this year, as she told us earlier this week.