One in four U.S. broadband homes with smart home...
One in four U.S. broadband homes with smart home devices experiences problems on a monthly basis, said research from Parks Associates, which plans a webcast Wednesday at 2 p.m. EDT to address service and support issues with smart devices in…
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connected homes. “Internet of Things: Impact on Support Services & Solutions” is being held jointly with Support.com. “The dramatic shift in technology driven by the cloud and the Internet of Things increases product and call complexity,” said Amy Millard, Support.com vice president-marketing, in a Parks news release Monday (http://bit.ly/1rO08Pe). Technology providers have to “continuously optimize their service interactions,” Millard said, saying automating agent processes “is a key step” toward optimization.