Purple Communications doesn’t offer recruiting or placement services for deaf...
Purple Communications doesn’t offer recruiting or placement services for deaf and hard-of-hearing individuals, it told the FCC in an ex parte last week (http://xrl.us/bm2w3k). The letter responded to a Sorenson meeting with Wireline Bureau officials to address “Purple’s practice of…
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placing deaf individuals at call centers for employers such as Allstate,” which it said violated the commission’s rules barring the use of incentives by video relay service providers (http://xrl.us/bm2w3p). According to Purple, Sorenson’s ex parte “intentionally misstates facts and makes false and baseless allegations.” Although Purple does offer Allstate “its expertise” regarding employing the deaf and hard of hearing, Allstate employs the deaf “of its own volition,” Purple said. “Sorenson is attempting to mislead the Commission and the public by drawing conclusions and making careless allegations based upon practices that do not exist.” “Sorenson looks forward to the Commission’s decision in this matter and is confident that if such programs are deemed compensable from the Interstate TRS fund that Sorenson will significantly grow its volume of” VRS minutes, the company said in an email response.