Responding to problems experienced by telecom relay service users...
Responding to problems experienced by telecom relay service users completing point-to-point calls using toll-free numbers, the FCC Consumer & Governmental Affairs Bureau temporarily waived a rule requiring providers to redirect users’ old toll-free numbers to their new 10-digit geographic…
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numbers in the service management system 800 database. The order, adopted and released Friday, is effective for four months. Advocates for people who are deaf and some providers had notified the commission of the issue (CD Dec 3 p12). The FCC also granted a request by consumer groups to restore working, assigned video relay service and IP-based relay toll-free numbers to the Internet-based TRS numbering directory that were removed in August. “These steps will ensure that all calls -- including point-to-point calls to toll free numbers -- can be routed while the Commission considers toll free number policies in the context of Internet based TRS,” the bureau said. Earlier, in a call Wednesday with Wireline Bureau Associate Chief Nicholas Alexander, the consumer advocates said they supported opening a rulemaking to develop a means to reduce toll-free number use and eliminate abuse, according to an ex-parte filing by Telecommunications for the Deaf and Hard of Hearing.