The FCC should add teeth to its telecom relay service rules, CSDV...
The FCC should add teeth to its telecom relay service rules, CSDVRS, one of the providers, said in a petition last week. The company called for specific financial penalties for violations. Customers are “being unlawfully misled by certain providers…
Sign up for a free preview to unlock the rest of this article
Export Compliance Daily combines U.S. export control news, foreign border import regulation and policy developments into a single daily information service that reliably informs its trade professional readers about important current issues affecting their operations.
and their agents in order to garner more business and generate more compensable VRS minutes,” CSDVRS said. “Examples include threatening consumers with repossession of their videophones if they do not make more calls, telling consumers that their videophones will not function properly if they dial around to another provider, withholding features when a consumer does dial around, and other intimidating, abusive, and illegal tactics.” CSDVRS suggested a $50,000 fine for the first offense, $100,000 for the second, and a six-month ban from the interstate TRS fund for the third. For offending independent contractors or agents of VRS providers, the company suggested a $5,000 fine for the first offense, $10,000 for the second and $25,000 for any later violation. CSDVRS asked the FCC to require that an investigation be completed within three months of a complaint.