FCC rules and decisions on telecom relay services ‘have fallen sh...
FCC rules and decisions on telecom relay services “have fallen short of the policy goals outlined by Congress and the FCC,” said provider Purple Communications. In a petition last week, the company asked the commission to “clarify and strengthen”…
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its rules on the service. The FCC hasn’t provided comprehensive rules “but instead has issued periodic and sometimes contradictory declaratory rulings” that created marketing uncertainty, Purple said. And regulation hasn’t “kept up with the technological advances and growing deaf and hard-of-hearing participation in the workplace,” it said. The commission should at least clarify that TRS provider employees and contractors may make TRS calls, that multiparty calls between people who can’t hear and those who can are reimbursable under the interstate relay-service fund and that reasonable outreach and marketing practices to increase awareness of the service is lawful, Purple said. The petition follows a call this month by Purple Vice President Kelby Brick (CD Aug 12 p1) for the FCC to “reassert themselves as stewards for the basic civil rights of deaf and hard of hearing people to ensure communication access.”