Questions on Thursday’s FCC-organized broadcaster analog signal c...
Questions on Thursday’s FCC-organized broadcaster analog signal cutoff simulation (CD May 21 p8) will be answered by a total of about 725 operators at 888-CALL-FCC, said a commission spokesman. About 50 FCC employees will field calls from viewers, and…
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the rest of the operators will come from a contractor, he said. The vendor, Teletech, still is training employees to handle calls so that about 4,000 of its workers and FCC employees can take calls June 12, said another agency official. Some at the regulator hope that viewers who haven’t yet made the DTV transition will be alerted to it by Thursday’s so-called soft analog cutoffs and apply now for NTIA digital converter box coupons instead of waiting until after June 12, the person said.