The FCC must do more outreach to deaf consumers on how to get 10-...
The FCC must do more outreach to deaf consumers on how to get 10-digit phone numbers for Internet-based telecom relay service, said consumer groups NorCal and Telecommunications for the Deaf and Hard of Hearing. In a Friday ex parte…
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filing, the groups said many deaf people “are unaware of numbering implementation or are confused by information they are receiving from various TRS providers.” Providers have been doing the bulk of education, but frequently insert their own marketing pitches into workshops, the groups said. The FCC can help by posting a video message in American Sign Language on its Web site about requirements for number assignment, they said. The consumer groups also expressed concern that consumers in rural areas aren’t receiving geographically correct phone numbers, even though FCC rules require them. The commission should issue a public notice reminding TRS providers of the requirement, the groups said. They asked the agency to hold a technical workshop with TRS providers on how best to handle callbacks to 911 callers from public safety, because they said TRS providers are having difficulty developing methodologies.