Broadband speeds don’t live up to ISP claims, the U.K. Office of ...
Broadband speeds don’t live up to ISP claims, the U.K. Office of Communications said Thursday. Data sampled over 30 days in October and November show that average download speed for DSL broadband services across Britain was 3.6 Mbps, 49%…
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of the average advertised speed of 7.2 Mbps, and only 45 percent of speeds touting “up to” 8 Mbps, Ofcom said. Average maximum line speed for 8 Mbps packages was only 4.5 Mbps, and one-fifth of consumers on 8 Mbps packages received average speeds of less than 2 Mbps, it said. Users are generally satisfied with their broadband services, but over a quarter said actual speeds aren’t what they expected, it said. Overall dissatisfaction is higher among rural users, who often receive even lower speeds than those in urban areas, it said. Speeds also drop in the evening, with lowest speeds registered between 5 and 6 p.m. Sundays, Ofcom said. The survey also found poorer performance patterns in the evening related to upload speeds, latency, packet loss, ISP domain name service servers and jitter, the regulator said. The preliminary research is part of a larger effort to learn more about current broadband performance across the country in order to inform policymaking, Ofcom said. A more detailed report is due in the spring, it said.