The largest simulated cutoff of analog TV signals ‘went well,’ th...
The largest simulated cutoff of analog TV signals “went well,” though it elicited several thousand calls from viewers with DTV questions, said the organizer of the analog soft cutoff in San Francisco (CD Oct 22 p2). Eighteen stations participated…
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in the DTV educational effort -- more than any other simulation so far -- and about 2,500 total calls came into the Bay Area’s social services hotline, a toll-free number run by broadcasters and the FCC’s DTV help line, said KGO General Manager Valari Staab. That’s less than Staab’s worst-case scenario in which 10,000 over-the-air viewers would have phoned in (CD Oct 21 p2). The FCC “reported busy traffic for 30 minutes and then manageable traffic,” said Staab. The FCC’s call center got 258 calls, said an agency spokeswoman. Comcast, working with stations in the cutoff, got 659 calls, said Staab. Frequent requests among all callers were for information on NTIA’s digital converter box coupons and for technical help with the boxes and questions on “signal issues,” she said. Bay Area broadcasters briefly will simulate analog cutoffs the first week in December, the second week in January and the first week of February, said Staab.