The Alaska Regulatory Commission opened an investigation into the...
The Alaska Regulatory Commission opened an investigation into the quality of the local exchange service provided by Alaska Communications System in the Sitka area because of complaints from customers in the towns of Klawock and Thorne Bay about unreliable…
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fixed-wireless local service. ACS provides local dial tone through resold fixed wireless obtained from an affiliate, ACS Wireless. ACS in 2007 received $3 million in universal service subsidies for the Sitka study area, and it’s the only carrier serving the two complaining towns, the commission said. Its staff said a preliminary investigation showed significant delays in restoring outages, and customers in the area wanted landline service instead of fixed wireless (Case U-08-23). ARC said it has plans to upgrade the fixed wireless but wireline service to the towns isn’t economically feasible. It said its tariffs provide credits for outages, but only if customers request them. ACS has until March 14 to file information requested by the commission. Parties seeking to intervene formally must file by March 7.