The N.Y. PSC opened a general review of its telecom service quali...
The N.Y. PSC opened a general review of its telecom service quality and consumer protection rules, along with outage reporting and service-blocking regulations. The PSC said its intent is to standardize and simplify its requirements and standards. The new…
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docket (06-C-0481) is an outgrowth of the PSC’s recent adoption of more lenient pricing rules for large incumbent carriers. The PSC said it seeks to shift its quality rules from a customer focus to a focus on network reliability. It said that competition has diminished the importance of many traditional service quality indicators, but others remain important as vital indicators of network reliability. It said that it will also be asking carriers to describe their current consumer protection policies, end-user blocking policies and outage reporting policies. The PSC said it hopes to develop preliminary drafts of new quality and consumer regulations by Aug.