The National Assn. of the Deaf (NAD) settled a complaint against ...
The National Assn. of the Deaf (NAD) settled a complaint against Buydig.com that it filed with the Justice Dept., NAD said last week. Heidi Forrest, who’s deaf, placed an order at Buydig.com, but the site then asked her by…
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e-mail to contact them at a customer-service phone number. Forrest tried to call the number several times through Telecommunications Relay Service (TRS), but Buydig refused the calls, saying it doesn’t accept “these calls” as required by the Americans with Disabilities Act, NAD said. The site canceled Forrest’s order. The settlement requires Buydig to: (1) Provide all employees written company policy requiring acceptance of TRS calls. (2) Give “comprehensive” training in accepting TRS. (3) Post a notice on Buydig.com that the firm accepts TRS.